ISLAMABAD: The Directorate General of Immigration and Passports has completed a comprehensive review of its passport processing system, aiming to modernize services and enhance efficiency. The review covered all stages, from application submission to final issuance, as part of broader digital transformation efforts.
The initiative, conducted in consultation with IT experts, comes ahead of planned system upgrades designed to improve transparency and service delivery. Officials said the reforms will streamline operations and reduce delays for applicants across the country.
Digital complaint centres and a mobile app are planned
The decision was finalised during a meeting chaired by Muhammad Ali Randhawa, where authorities approved several technology-driven reforms. Notably, the department will establish digital complaint centres to ensure quicker resolution of public grievances.
In addition, officials announced plans to launch a dedicated mobile application. This platform will allow citizens to submit complaints and queries online, making the process more accessible and efficient. As a result, reliance on manual systems is expected to decline significantly.
24-hour digital services to enhance accessibility
Authorities also revealed plans to introduce round-the-clock digital services. Therefore, citizens will be able to access key passport-related services at any time, improving convenience and reducing the need for physical visits.
Randhawa emphasized that the department remains committed to leveraging technology to enhance public service delivery. He added that these reforms aim to create a more transparent, responsive, and user-friendly system.
Overall, the move reflects Pakistan’s broader push toward digital governance, with authorities focusing on improving service quality and accessibility through modern technological solutions.
