ISLAMABAD: Many Easypaisa users across Pakistan are facing difficulties accessing their accounts due to an ongoing service disruption. Affected customers reported problems logging into their accounts despite entering the correct PIN.
Meanwhile, Easypaisa deducted the amount of many customers but did not pass on the online payment to the desired accounts this morning. The issue has triggered widespread complaints on social media and raised concerns among users who rely on the platform for daily financial transactions.
Users Report Login and Biometric Verification Problems
According to users, the disruption has mainly affected regular customer accounts. However, retailer and vendor accounts remain accessible in many cases. Several customers stated that they could not log in even after multiple attempts. In addition, users reported that biometric authentication services, including fingerprint verification, were not working properly.
As a result, many customers experienced delays in carrying out routine transactions. The outage has affected account access and created inconvenience for individuals who depend on Easypaisa for payments, transfers, and other digital banking services. Meanwhile, users continue to seek updates regarding the restoration of services.
Easypaisa Confirms Ongoing Service Disruption
Easypaisa acknowledged the issue in an official statement and confirmed that some customers are experiencing intermittent service disruptions. The company said its technical teams are actively working to resolve the problem and restore services as quickly as possible.
“We are currently experiencing intermittent service disruptions affecting some users. Our teams are actively working to resolve the issue and restore services as quickly as possible,” the company stated.
However, the company has not disclosed the exact cause of the disruption. Furthermore, it has not provided a timeline for the complete restoration of services. Nevertheless, Easypaisa assured customers that efforts are underway to address the issue and normalize operations.
