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Pakistan Launches Hajj Assistance App: A Milestone in Digital Transformation for Pilgrims

ISLAMABAD: Pakistan has introduced a mobile application aimed at assisting prospective Hajj pilgrims, aligning with the government’s initiative to digitize Hajj operations.

Caretaker Information Technology and Telecommunications Minister Umar Saif, speaking at the launch ceremony, hailed the application’s introduction as a significant step in the process of digitization.

Hajj

Developed by the National Information Technology Board, the app enables pilgrims to register using a one-time password (OTP) received via SMS. Upon registration, they receive a unique ID, comprising their Computerized National Identity Card (CNIC) and the application number, and are required to input and update their information.

The application offers features such as checking the status of Hajj applications, accessing Hajj training schedules, viewing flight details, and obtaining information about accommodation facilities, including building and room details. Additionally, it provides details about the Maktab (camp) location.

Pilgrims can use the app to submit complaints, requests, and general inquiries, and can track the progress of their requests. The application is designed to be multilingual to assist a broader audience, with plans to add more languages in the future.

Religious Affairs Minister Aneeq Ahmed expressed that the Hajj process for 2024 will be fully digitized, allowing pilgrims to engage digitally in every step, from submitting their applications to making Hajj payments and returning home.

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