Microsoft’s global service disruption continued on Friday, November 13, affecting businesses and users across multiple regions. The outage has disrupted Outlook, Teams, SharePoint, Copilot and other Microsoft 365 services.
The problem began on Thursday and continued into Friday as the company struggled to restore its affected infrastructure. Meanwhile, businesses faced difficulties accessing emails, workplace applications and essential online tools.
Microsoft Struggles to Restore Servers
Microsoft initially attributed the disruption to elevated infrastructure loads across multiple regions. However, further investigations revealed that several servers had unexpectedly become unavailable.
The company also identified problems involving a server process responsible for handling secure connections. As a result, some restored servers became unresponsive again after receiving traffic.
Microsoft attempted to repair the affected infrastructure by restarting servers and redirecting traffic through alternative routes. It also began rolling back a recent network configuration change.
However, its recovery efforts did not progress as expected. The company has yet to provide a confirmed timeline for full restoration.
Scammers Exploit Microsoft Outage
The prolonged disruption has also raised concerns about online fraud. Cybersecurity experts warn that scammers could exploit the situation by pretending to offer technical support.
Fraudsters may contact users through phone calls or messages and claim they can restore Microsoft services. They could then request personal information, passwords or remote access to devices.
Financial institutions have also warned customers against trusting unsolicited technical support calls. Users should verify any such request through official contact channels.
Businesses Face Data Security Risks
The outage has created additional challenges for organisations that depend on Microsoft services. Some employees may turn to personal email accounts, WhatsApp or unapproved applications to continue their work.
However, these temporary arrangements could expose confidential business documents and customer information. They may also create security weaknesses that remain after Microsoft restores its services.
Meanwhile, businesses could face delayed transactions, missed communications and lost working hours.
Microsoft has said it has no indication that malicious activity or a cyberattack caused the disruption. Nevertheless, the incident highlights how heavily organisations depend on major cloud service providers.
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