LG has rejected claims that its smart TVs secretly record conversations, monitor users in standby mode or collect private data. The allegations followed a viral investigation by Gamers Nexus, which raised global concerns about smart TV privacy.
The two-hour investigation involved Level1Techs and independent security researchers. It claimed LG televisions could monitor users while powered off and described millions of devices as potential “spy TVs.”
Researchers alleged that LG TVs could record audio through built-in microphones during standby. They also claimed the devices could store transcripts, scan local WiFi networks and retain recordings for later uploading.
LG Rejects Claims About Voice Recording
LG strongly denied the allegations and said the claims were not true. The company stated that voice data is processed only after users press the remote’s voice button or activate the “Hi LG” wake word.
LG also said unrecognised audio undergoes local processing and gets immediately deleted. However, the company acknowledged that its televisions can scan home networks for connected devices.
LG described network scanning as a standard feature across smart TVs and other smart home products. The company also confirmed its Automatic Content Recognition feature, which users can voluntarily enable for recommendations and targeted advertising.
Critics Question LG’s Data Practices
Despite LG’s denial, privacy researchers have raised questions about how voice recordings could be buffered. Critics argue that voice commands should only require processing when users actively issue them.
Another concern involves LG’s advertising business and its claims about collecting household information. Critics have pointed to statements suggesting LG can gain insights into people within its household ecosystem.
LG has maintained that it remains committed to transparency and rejected allegations of dishonest practices. Users can disable ACR through Settings, then General, System, Advanced Settings and Live Plus.
The allegations against LG have not been independently verified. Therefore, users should review privacy settings and disable optional features they do not need.
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