Islamabad Police is encouraging citizens to use its Taxi Verification System (TVS) for safer journeys. However, reported registration failures and limited driver coverage are raising questions about the app’s practical value.
The app aims to help passengers verify taxi drivers before starting their trips. Yet, registration problems could prevent users from accessing the service when they need it most.
Testing reported by users has highlighted repeated account creation failures. Furthermore, the app’s Google Play Store reviews contain similar complaints about registration and login difficulties.
Why Is the Taxi Verification System Facing Problems?
The TVS app allows passengers to verify drivers and taxis registered with its system. However, this creates a significant limitation because the service only covers participating drivers.
Consequently, passengers cannot use the system to verify every taxi operating in Islamabad. Drivers who have not registered remain outside its verification network, reducing the app’s overall coverage.
Reported figures suggest around 13,000 drivers had registered by October 2026. The app originally launched in July 2025, yet its coverage remains a concern.
Moreover, the system relies on drivers voluntarily registering their details. This raises questions about whether the platform can effectively identify drivers who might pose safety risks.
Registration Errors Raise User Concerns
Account registration presents another challenge for people trying to use the app. During testing, repeated attempts reportedly produced the error “Something went wrong”, preventing account creation.
Meanwhile, user reviews on Google Play Store describe similar experiences. Some users have reported login failures, while others encountered messages such as “user not found” and “weak internet connection.”
One reviewer also claimed their login request had remained pending for more than 10 months. These complaints highlight concerns about the app’s accessibility and reliability.
However, individual reviews and testing experiences do not establish that every user faces the same problems. Still, repeated complaints warrant attention, particularly for an application intended to support passenger safety.
Does TVS Offer Something Different From Ride-Hailing Apps?
Popular ride-hailing platforms, including Yango and InDrive, already provide passengers with driver and vehicle details. Users can compare the displayed information with the driver and vehicle arriving at their pickup location.
Therefore, the TVS app faces questions about its additional value for passengers already using these services.
However, matching driver information alone cannot guarantee passenger safety. Questions also remain about how effectively the system verifies identities and prevents someone from misrepresenting their details.
The app’s usefulness ultimately depends on reliable verification and meaningful coverage, rather than registration numbers alone.
What Needs to Improve?
Islamabad Police’s effort to strengthen passenger safety addresses a genuine public concern. Nevertheless, a safety application must work consistently and provide practical benefits to citizens.
First, developers need to address registration and login failures so users can access the service. Additionally, wider driver participation could improve the system’s usefulness across the capital.
The platform also needs to provide meaningful verification beyond its existing registered drivers. Otherwise, passengers may struggle to check taxis they encounter outside the system.
Until these concerns receive attention, the Taxi Verification System risks falling short of its intended purpose. A reliable and accessible verification service is essential for building public confidence in digital passenger safety tools.
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