The Federal Board of Revenue (FBR) has launched a dedicated support service for taxpayers. The initiative aims to assist users facing technical issues while filing Income Tax Returns for Tax Year 2026.
The announcement was made through a post shared on X. According to the tax authority, a specialised technical team has been assigned to handle return filing problems.
FBR said the service will help taxpayers complete their returns more efficiently. The move is expected to improve the overall filing experience.
Dedicated Team to Resolve Technical Problems
Taxpayers encountering technical difficulties can now report issues through a dedicated email channel. FBR has instructed users to send complaints to itr2026feedback@pral.com.pk.
The authority stated that the support team will review all reported problems. Furthermore, officials pledged to respond to complaints within 24 hours.
The dedicated service focuses on resolving system-related issues during the filing process. Consequently, taxpayers can expect quicker assistance when facing technical obstacles.
FBR Encourages Taxpayers to Use Support Service
FBR urged taxpayers to use the designated email address whenever they experience filing difficulties. Officials believe the service will streamline the submission process.
Moreover, the initiative reflects efforts to improve taxpayer support during the annual filing season. Timely assistance can help users avoid delays and complete returns accurately.
The tax authority emphasised that the technical team remains available to address concerns. Therefore, taxpayers are encouraged to report issues as soon as they arise.
The new support mechanism is expected to facilitate smoother tax return submissions. It also aims to enhance communication between taxpayers and the revenue authority.
