The Federal Ministry of Health has decided to digitalize the management and operations of government hospitals in Islamabad.
The proposed initiative will focus on hospital performance, public complaints and administrative affairs.
Under the plan, the ministry will develop a digital monitoring system to strengthen oversight and improve hospital management.
The move aims to bring key hospital operations and administrative functions into a more organized digital framework.
Health minister discusses digital hospital management
Federal Health Minister Mustafa Kamal held a meeting with Pakistan Digital Authority Chairman Dr Suhail Munir.
The meeting focused on using technology to strengthen the administrative systems of government hospitals.
During the discussions, the Health Ministry also decided to seek support from the Pakistan Digital Authority.
The support will help advance the planned digitalization of hospital operations and administrative functions.
Officials said preparations are already under way to shift these functions to a digital system.
The proposed system will also include an AI-based complaint management mechanism for government hospitals.
AI could handle hospital complaints
Under the proposed arrangement, AI agents may receive and process calls from citizens about hospital-related complaints.
The ministry plans to use AI to improve the registration, monitoring and resolution of complaints.
As a result, the digital system could provide a more structured way to track complaints and monitor their progress.
The initiative will therefore place greater emphasis on monitoring hospital performance alongside public feedback.
Officials said the system is being prepared as part of broader efforts to improve hospital management.
Ministry plans stronger oversight of hospitals
The Health Ministry said strict and effective measures will be taken to improve the overall functioning of government hospitals.
The proposed digital monitoring system is expected to support this effort by bringing management functions into a digital framework.
Meanwhile, the planned complaint system will focus specifically on receiving, registering and monitoring public complaints.
The ministry’s discussions with the Pakistan Digital Authority mark a step toward implementing the proposed digitalization initiative.
If implemented as planned, the system will bring hospital administration, performance monitoring and complaint management under a more coordinated digital setup.
