LAHORE: Punjab Inspector General of Police (IGP) Abdul Kareem announced the deadline to provide bodycams to the police with panic buttons across the province. He said that Police and traffic personnel will get body cameras within the next two months.
The IGP Punjab shared the timeline while chairing a meeting at the Central Police Office to review ongoing reforms under the “Fast, Fearless, Transparent Justice” initiative.
He said the department is also installing panic buttons outside police stations so citizens can immediately register complaints in case of misconduct or lack of response. Moreover, he directed officials to keep CCTV cameras in all police stations fully functional and ensure backup systems remain in place.
In addition, the IGP ordered that citizens visiting police stations, offices, checkpoints, and Khidmat Marakaz must be addressed respectfully as “sir or madam” and “sahib or sahiba.” He said the police department will arrange counselling and training for officers and personnel to improve public perception and conduct.
1787 Complaint Centre activated for direct citizen feedback
Meanwhile, the IGP warned that officials involved in corruption, abuse of authority, or misconduct will face strict and immediate accountability. He also announced the activation of a modern control and monitoring room at the Central Police Office to strengthen oversight of police stations.
Furthermore, authorities will monitor police stations, SHOs, moharrirs, and investigation rooms through the Safe Cities mechanism. The IGP stressed that the investigation process and the activities of citizens inside police stations will be fully recorded, while KPIs scorecards will be implemented in practical terms.
He also instructed RPOs and DPOs to hold direct meetings with citizens for grievance redressal. Additionally, he directed police to prioritise cases involving women and children with support from Virtual Women Police Stations and the Center for Child Safety.
Later, the IGP contacted citizens directly through the 1787 Complaint Center and gathered feedback about police response and complaint resolution. He urged the public to report any irregularity through 1787 via phone, SMS, email, or other channels.
