The National Database and Registration Authority (NADRA) has introduced an automated chatbot to simplify the process of obtaining succession certificates in Pakistan. The new digital service helps families identify the documents and procedures required to claim inherited assets.
Named “ID”, the chatbot operates in both Urdu and English. Users can access it through mobile phones or computers on NADRA’s revamped succession website.
Chatbot Provides Personalised Document Checklists
The chatbot asks users straightforward questions about the deceased person, legal heirs and inherited assets. Based on their answers, it generates a customised checklist of required documents and explains the steps applicants must follow.
Moreover, the system operates entirely online without requiring assistance from NADRA officials. It also avoids collecting sensitive information, including CNIC numbers and other personal details.
The chatbot identifies the appropriate NADRA office for each application. Additionally, it alerts families when their cases require court intervention, particularly when heirs disagree or include minors.
Eligibility Requirements and Application Process
NADRA issues succession certificates and letters of administration only in uncontested inheritance cases. All legal heirs must agree, while the deceased and heirs must meet the authority’s registration requirements.
Applicants generally need a death certificate, CNIC cancellation receipt, Family Registration Certificate and copies of heirs’ identity cards. They must also provide an authorised letter and original property documents.
Meanwhile, overseas heirs can complete biometric verification through the Pak ID facility. However, NADRA advises applicants to confirm final document requirements with their nearest registration centre.
The authority charges Rs 10,000 for assets below Rs 100,000 and Rs 20,000 for assets worth Rs 100,000 or more. Sindh charges Rs 22,000, while duplicate certificates cost Rs 5,000.
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