Consumers of telecom services in Pakistan are becoming increasingly dissatisfied, filing a greater number of complaints than ever before. This can be gauged from a report broadcast by 24NewsHD according to which the people are experiencing difficulties in getting proper signals for their mobile phones and also with regard to the speed of their Internet connection.
Complaints surge across mobile and internet services
Based on the information given by Pakistan Telecommunication Authority, there have been 166,046 complaints registered for the fiscal year 2024-25. Multiple ways have been employed to make those complaints. Some of them include using a web-based complaint portal, mobile app, and help desk numbers. This clearly indicates that users are voicing their problems on all possible platforms.
The majority of complaints pertained to mobile phone operators. In fact, 159,325 of the complaints pertained to mobile phone operators. While the figure might seem large, a majority of them have actually been sorted out, with a total of 157,923 complaints settled.
Internet issues persist despite high resolution rate
In addition, there have been complaints filed against the internet service providers as well. As many as 5,011 complaints have been reported against internet providers, out of which 4,703 have been sorted out successfully. Despite the large number of issues being solved, there have been reports of slow internet speed and instability from the users.
In summary, there have been 164,249 issues sorted out out of 166,046. Though this demonstrates the efficiency of the authority in sorting out the problems, it is the increase in the number of issues that needs attention. There are many consumers who are having difficulties with the quality of services.
