Understanding ATM Cash-Trapping
ATM cash-trapping is a physical scam where criminals block the ATM’s cash dispensing slot, preventing the money from reaching you. The machine processes the withdrawal and records it as successful, but your cash never appears. Instead, it gets caught behind a hidden barrier or tampered flap placed by the scammer.
After you leave the ATM thinking it malfunctioned or canceled the transaction, the scammer returns, removes the device, and collects the trapped cash. Some scammers even use social engineering tactics, such as pretending to be helpful passersby or fake bank staff, to distract or mislead you.
How the Scam Works
Scammers typically attach a thin plastic or metal device to the ATM’s cash slot. This traps the money as it’s dispensed. In some cases, they may linger near the machine, waiting for you to attempt a transaction. They might encourage you to walk away or call a fake help number, giving them the chance to retrieve your cash.
Sometimes, scammers conduct a withdrawal themselves and let the trap hold the cash, returning later to collect it.
Red Flags to Watch For
Before using an ATM, look for these signs of tampering:
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Loose, crooked, or damaged cash slot or faceplate
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Unusual glue, tape, or different materials on the ATM
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Cash flap that doesn’t move properly or looks bulkier than usual
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Objects hanging from or stuck into the cash slot
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People lingering around the ATM without clear purpose
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Strange service stickers or unfamiliar contact numbers
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Messages like “take your cash” appearing, but no cash is dispensed
If anything feels suspicious, trust your instincts—avoid the machine and use one inside a bank or in a well-lit, high-traffic area.
What to Do If You’re a Victim
If your cash is withheld during a withdrawal:
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Stay at the ATM – scammers expect you to leave
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Check your transaction receipt or on-screen record
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Use the ATM’s help button or call the bank using the number printed on the machine—not one given by a stranger
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Report the issue immediately via your bank’s app or helpline
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Don’t cancel the transaction manually if prompted—it could complicate things
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If you feel unsafe, move to a secure location and alert the police
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Take photos of the ATM, screen, surrounding area, and record the time and location
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Retain any receipts or messages from the bank
Tips to Protect Yourself
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Always use ATMs inside bank branches or well-lit, busy areas
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Inspect the ATM before inserting your card—check the card slot, keypad, and cash slot for anything unusual
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Cover the keypad while entering your PIN
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Never accept help from strangers—only approach official bank staff inside the branch
By staying alert and knowing what to look for, you can protect yourself from falling victim to cash-trapping scams.
